System Engineer

Full Time
  • Milan
  • Post Date: July 21, 2019
  • Apply Before: August 21, 2023
  • Offerd Salary £20,000 - £30,000
  • Career Level Others
  • Experience 3 Years
  • INDUSTRY Development
  • Qualification Bachelor Degree
Job Description

Technical Operations Level 2 is a key member of the IT and Cloud divisions


  • Primarily responsible for customer interaction and management of infrastructure services
  • Answers inbound customer requests from Engineering Departments
  • Assist with maintenance of customer service SLAs
  • Work with senior level admins to determine and resolve high level problems
  • Management of production infrastructure hardware/software and related technologies
  • Identify & troubleshoot server configuration and/or performance irregularities
  • Develop procedures to respond to these irregularities in a timely manner
  • Ensure infrastructure is properly monitored
  • Infrastructure alerts are addressed in a timely and thorough manner
  • Oversee the execution and completion of assigned tasks
  • Document and improve existing processes

Position Requirements

  • Minimum of 2 years of hands-on experience
  • Network experience preferred
  • Proven track record identifying and championing appropriate new technologies
  • Strong knowledge and experience in server, network and applications, and problem resolution
  • Proficient with managing and prioritizing multiple projects
  • Strong communications skills and ability to impart information about technology and services to prospects and clients
  • Advanced troubleshooting skills of familiar and unfamiliar technologies alike
  • May troubleshoot unfamiliar products through vendor or online documentation
  • Innovative and able to think out of the box
  • Excellent written and verbal communication skills including interpersonal / customer service skills
  • Superior analytical and problem-solving abilities with keen attention to detail
  • Exceptionally self-motivated and directed with ability to set and manage priorities judiciously
  • Reports to a supervisor


  • Web services, DNS, FTP, DHCP, IIS, Apache
  • Networking (Cisco, Radware, TCP/IP)
  • Hypervisor (VMWare/KVM/XEN/Hyper-V)
  • Email (MS Exchange, Zimbra, Postfix, Cloudmark)
  • Firewall (Microsoft, IPTables, Cisco ASA, HA pair configurations)
  • Microsoft Server, Linux, Ubuntu, RedHat, SaaS and IaaS technologies (OpenStack)
  • Backup tools, image builds and server recovery
  • Technical Certificate (MCP/MCITP, CCNA/CCNP, RHCSA)

Work Conditions

  • 24×7 inbound call environment supporting and troubleshooting systems
  • Day, Evening, Weekend, Overnight schedules available
  • Working extended hours to meet deadlines, when needed

Inclusion & Diversity

Our Inclusion & Diversity strategy aims to break down all barriers and eliminate prejudice. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.

We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.

For information on our Privacy Protection Safeguards art. 13 L.679/2016 (GDPR) go to

We are an equal opportunities employer.

Job Type: Permanent

Salary: €25,000.00 to €30,000.00 /year